ABOUT THE DATA PRIVACY EVENT
On February 20, 2017, ADS discovered that some of our systems were infected with ransomware. Our investigation revealed that the ransomware began affecting these systems on or around February 18, 2017. We removed the ransomware from the affected systems by February 22, 2017. We have been working diligently, with the assistance of third-party forensic investigators, to determine the full nature and scope of this incident. As part of our investigation, we also notified the FBI.
FREQUENTLY ASKED QUESTIONS
Q: What happened? ADS has been the target of a sophisticated cyberattack that resulted in ransomware infecting certain IT systems. While our investigation is ongoing, we have no evidence of any actual or attempted misuse of information as a result of this incident. The confidentiality, privacy, and security of information within our care is one of our highest priorities and we are taking proactive steps to address this incident.
Q: What information may have been affected by this incident? Again, while our investigation is ongoing, to date, we have no evidence of any actual or attempted misuse of information as a result of this incident. However, the systems that were impacted by this incident may have contained information including names, dates of birth, address information, telephone numbers, medical record numbers, health insurance information, and clinical/diagnostic information at the time of the incident. In limited instances, the impacted systems may have also contained Social Security numbers.
Q: How will I know if I am affected by this incident? ? On April 21, 2017, ADS began mailing notice letters to individuals whose data was present on the affected systems. ADS will continue the notification process should additional individuals be determined to be potentially impacted. In the meantime, if you believe you may be impacted, you may call our dedicated assistance line at 888-757-1875 (toll free), Monday through Friday, 9:00 a.m. to 9:00 p.m. EDT.
Q: Is ADS providing impacted individuals access to credit monitoring services? Yes, ADS is providing potentially impacted individuals access to credit monitoring services. Information on these services is included in the notice letter mailed to individuals whose information was on the affected systems.
Q: What may I do to protect my information?
Monitor Your Accounts.
Credit Reports. We encourage impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.
Fraud Alerts. At no charge, you can also have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it may also delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.
P.O. Box 105069
Atlanta, GA 30348
P.O. Box 2002
Allen, TX 75013
P.O. Box 2000
Chester, PA 19106
Security Freeze. You may also place a security freeze on your credit reports. A security freeze prohibits a credit bureau from releasing any information from a consumer’s credit report without the consumer’s written authorization. However, please be advised that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing, or other services. If you have been a victim of identity theft and you provide the credit bureau with a valid police report, it cannot charge you to place, lift, or remove a security freeze. In all other cases, a credit bureau may charge you a fee to place, temporarily lift, or permanently remove a security freeze. Fees vary based on where you live, but commonly range from $3 to $15. You will need to place a security freeze separately with each of the three major credit bureaus listed above if you wish to place a freeze on all of your credit files. In order to request a security freeze, you will need to supply your full name, address, date of birth, Social Security number, current address, all addresses for up to five previous years, email address, a copy of your state identification card or driver’s license, and a copy of a utility bill, bank or insurance statement, or other statement proving residence. To find out more on how to place a security freeze, you can use the following contact information:
P.O. Box 105788
Atlanta, GA 30348
P.O. Box 9554
Allen, TX 75013
P.O. Box 2000
Chester, PA 19016
Additional Information. You can further educate yourself regarding identity theft, security freezes, fraud alerts, and the steps you can take to protect yourself against identity theft and fraud by contacting the Federal Trade Commission or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission encourages those who discover that their information has been misused to file a complaint with them.
For Rhode Island residents, the Rhode Island Attorney General can be contacted by mail at 150 South Main Street, Providence, RI 02903; by phone at (401) 274-4400; and online at www.riag.ri.gov. You have the right to file and obtain a police report if you ever experience identity theft or fraud. Please note that, in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide some kind of proof that you have been a victim. To date, a total of 1 Rhode Island resident may be impacted by this incident.
For Massachusetts residents, you have the right to file and obtain a police report if you ever experience identity theft or fraud. Please note that, in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide some kind of proof that you have been a victim.
Instances of known or suspected identity theft should be reported to law enforcement, the Federal Trade Commission, and your state Attorney General. This notice has not been delayed as the result of a law enforcement investigation.